In-airport passenger servicing is inefficient and costly
Despite having different needs and urgencies, all customers wait in the same queue and only share their request once at the counter.
First come, first served
Urgency doesn't count. A cancelled flight waits behind a boarding pass or a bag drop.
One passenger at a time
Every case starts from scratch at the counter, although the issue was known well before. Meanwhile the line behind grows restless.
Every complex case becomes a phone call
The agent calls a remote specialist for help or consent, waits for a pickup, then relays the story secondhand. The queue stands still.
The cost lands on everyone
Compensation and staff costs rise, teams are under pressure and passengers leave unhappy.
What if there was a way to capture, diagnose, segment, and process customer requests in parallel whilst they wait in the queue?
Introducing Antaire, the first solution to digitalize & bring AI to in-person customer service.
Passengers share their request while they wait
Everyone in the queue sends their request from their phone, in their own language.
Every request becomes a digital record
Antaire captures each case with name, booking reference and language. Nothing gets lost at the desk.
AI ranks every request by urgency
Antaire reads each case and moves the most urgent ones to the top.
Each case goes to the right channel
AI resolution, self-service, the counter or the back office.
Shorter queue, prepared counter
Passengers whose case is solved leave the queue. The counter is ready for the rest.
Purpose-built for stations and their back-office support teams
Agents see what the passenger needs at a glance. Supervisors see where every request stands.
Smart intake
A short form in the passenger's language, opened from a QR code. No app, no account.
Triage and routing
Each request gets a category and a priority, then goes to the right servicing channel.
Summaries in the agent's language
The original text stays with the case. The agent reads a short summary with the facts it was based on.
Live case status & collaboration
Every step is visible to the team working the case, from the first scan to resolution.
One platform. A view for everyone.
The same case, shown the right way to each person who touches it.
Forms passengers finish in a minute
- Configured per serviceReasons, questions and routing are set per station and counter, without code.
- Their phone, their languageOpens from a QR code in the queue, in ten languages. No app, no account.
- Booking attachedThe booking reference links the request to the flight and travel companions.
An iPad view that only asks for attention when it's needed
- Real-time overviewNew requests and replies appear on their own, with a chime. No refreshing, no watching.
- Assistance in one tapEscalate a case to the hub or remote centre and follow its status on the row.
- Collaboration built inWhen the back office replies, the row turns blue and tells the agent what to do next.
A structured case workspace, translated and summarised
- AI summary firstEvery case opens with a short summary of what the passenger needs.
- Translation, original keptRead the request in your language and switch to the original with one tap.
- Clear ownership and trailWho picked it up, what was said and what happened next, in one timeline.
My connection to New York left without me. I’m travelling with my baby and need to get there today.
我的纽约转机航班已经起飞了。我带着宝宝，今天必须到达。
Use our modules, or plug Antaire into yours
- Configurable frontend modulesPassenger forms, the counter view and the workspace, ready to brand and embed.
- Everything through the APICreate cases, read status and summaries, and receive updates by webhook.
- Fits what you already runBring Antaire into your airline app, CRM or self-service kiosks.
{"service" :"fra-transfer","pnr" :"R2VJ5T","language" :"zh","reason" :"missed_connection"}
Live at your station in weeks, not months
We set up the forms, the teams and the routing with you.
01.Set up your services
Choose the reasons passengers can pick and who handles each one.
02.Place the codes
Print a code for each counter, desk or gate. Passengers scan it with their phone camera.
03.Resolve and improve
Teams work from one inbox. Supervisors see volumes and where requests get stuck.
Built for passenger data from day one
readyEU
hosted
Hosted in the EU
Case data and language processing stay in European data centres, in compliance with GDPR.
Enterprise-level security
Data security is our priority. Every role sees only the cases it works on, and staff sign in with your company’s Microsoft Entra ID.
No staff tracking
Antaire tracks cases, not people. It never measures individual agents.
Frequently asked questions
What does Antaire do?
Antaire collects passenger service requests while passengers are still waiting in the queue. That means several passengers can be helped in parallel instead of one at a time, and cases that need a specialist are escalated digitally to the back office, without phone calls.
What are the benefits?
- Shorter queues
- Less stressed staff
- More satisfied customers
- Lower disruption costs
- More revenue
Do passengers need an app or an account?
No. They scan a QR code with their phone camera and fill in a short form in their browser.
Which languages are supported?
Ten languages come out of the box: German, English, Danish, Spanish, French, Chinese, Korean, Thai, Portuguese and Japanese. We can add more to fit your passengers.
Where is the data stored?
In European data centres. Language processing also runs in the EU.
How long does it take to go live?
A first station is usually live within a few weeks. We set up the forms, teams and routing together with you.